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Designing the Customer-Centr
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Located in: Carlstadt, New Jersey, United States
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eBay item number:126453637037
Item specifics
- Condition
- Release Year
- 2005
- Book Title
- Designing the Customer-Centric Organization: A Guide to Strate...
- ISBN
- 9780787979195
- Publication Year
- 2005
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Designing the Customer-Centric Organization : a Guide to Strategy, Structure, and Process
- Item Height
- 0.8in
- Item Length
- 9.3in
- Publisher
- Wiley & Sons, Incorporated, John
- Item Width
- 6.3in
- Item Weight
- 13.8 Oz
- Number of Pages
- 208 Pages
About this product
Product Information
Designing the Customer-Centric Organization offers today'?s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0787979198
ISBN-13
9780787979195
eBay Product ID (ePID)
44407989
Product Key Features
Publication Name
Designing the Customer-Centric Organization : a Guide to Strategy, Structure, and Process
Format
Hardcover
Language
English
Publication Year
2005
Type
Textbook
Number of Pages
208 Pages
Dimensions
Item Length
9.3in
Item Height
0.8in
Item Width
6.3in
Item Weight
13.8 Oz
Additional Product Features
Lc Classification Number
Hf5415.5.G345 2005
Reviews
"Jay Galbraith has once again tackled a complex subject and made it not only clear but deeply engaging for his readers. The result is an excellent practical road map for organizations trying to develop customer-centric solutions." --Israel Makov, president and CEO, Teva Pharmaceutical Industries Ltd. "Jay Galbraith is one of the world's premier experts in organization design, having vast knowledge of both the theory and practice of creating sustainable competitive advantage. P&G's new organization structure is producing significant competitive advantage, and uses many of the concepts of customer-centricity detailed by Jay." --Keith E. Lawrence, director of human resources, Global Beauty, P&G "In a world where business success or failure is increasingly dependent on a company's ability to align its resources around the customer, this book is a must-read that describes in very practical terms how large organizations can cope with this added dimension." --Gerard J. Kleisterlee, president and CEO, Royal Philips Electronics "Galbraith provides an excellent framework for navigating through the complex organization decisions and process required to successfully lead an enterprise from product to customer centricity." --Vincent Roche, vice president, Global Sales, Analog Devices Inc. "Jay Galbraith has once again written a path-breaking book on organizational design. He has put the customer squarely in focus, and developed a new paradigm for the design of effective organizational based on this. Thus, a strong sense of relevant organizational purpose is achieved, based on creating value vis-à-vis the customer. A landmark book." --Peter Lorange, president, International Institute for Management Development, Lausanne, Switzerland
Table of Content
Preface. The Author. Introduction. 1. Surviving the Customer Revolution. The Status Quo Has to Go. The Customer-Centric Imperative. The Rise of the Customer Dimension. Strategy and Organization Model. Conclusion. 2. Customer-Centricity: How Much Is Enough? Customer Relationship Strategies. The Strategy Locator. Creating a Lateral Networking Capability. Conclusion. 3. Light-Level Application. Customer Lite. Degussa Automotive Catalysts Division. Learnings and Salient Features. 4. Medium-Level Application. The Global Investment Bank Case. Lessons from IBank. 5. Complete-Level Application. Complex Solutions and Customer-Centric Organizations. IBM. Lessons Learned. 6. Alternate High-Level Solutions Companies. Nokia Networks. Procter & Gamble. The Capability That Citibank Built. How to Manage the Change Process. Conclusion. 7. Designing a Customer-Centric Organization. The Semiconductor Company. Learnings and Salient Points. 8. Leading Through Management Processes. Leading Strategic Change. Linking Processes. Reconciling Strategies. Portfolio Planning and Solutions Development. Opportunity Management Process. Conclusion. References. Index.
Copyright Date
2005
Topic
Decision-Making & Problem Solving, Management
Lccn
2005-001675
Dewey Decimal
658.8/12
Intended Audience
Scholarly & Professional
Dewey Edition
22
Illustrated
Yes
Genre
Business & Economics
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:126453637037
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Item location:
Carlstadt, New Jersey, United States
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| Shipping and handling | To | Service | Delivery*See Delivery notes |
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I recently bought a book from this seller on eBay and I'm thoroughly satisfied with the experience. The book arrived exactly as described, in excellent condition. Communication from the seller was clear and timely, making the transaction smooth and reassuring. Shipping was fast, and the book was packaged with care to prevent any damage. Overall, a fantastic purchase experience from a reliable seller. Highly recommended for anyone looking for quality books on eBay.
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Seller absolutely, stubbornly refused to communicate with me on the item. I bought it anyway because it was a good price. I sent several messages that went unanswered. So sad. Other than that the shipping and condition was good. The packaging poor and I was very surprised it wasn't damaged. No padding just 2 thin plastic bags.
s***e (3)- Feedback left by buyer.
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Item was exactly as described and shown in pictures, packed nicely and secure, and delivered in a timely manner. The Seller is very polite and easy to communicate with. 10/10 will buy from again.
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