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The Four Stages of Highly Effective Cri- 1439853738, hardcover, Jane Jordan, new
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eBay item number:296281324653
Item specifics
- Condition
- Book Title
- The Four Stages of Highly Effective Crisis Management
- ISBN
- 9781439853733
- Publication Year
- 2011
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Four Stages of Highly Effective Crisis Management : How to Manage the Media in the Digital Age
- Item Height
- 0.9in
- Item Length
- 9.5in
- Publisher
- CRC Press LLC
- Item Width
- 6.7in
- Item Weight
- 20.8 Oz
- Number of Pages
- 320 Pages
About this product
Product Information
From the Japanese tsunami and the Egyptian revolution to the Haitian earthquake and the Australian floods, social media has proven its power to unite, coalesce, support, champion, and save lives. Presenting cutting-edge media communication solutions, The Four Stages of Highly Effective Crisis Management explains how to choose the appropriate language and media outlet to properly convey your message during and after a crisis. Unveiling the secrets of how to manage the media in a crisis, the book examines how rapidly evolving social media and Web 2.0 technologies have changed the crisis management landscape. It illustrates the four distinct stages of media reporting during a crisis and details the information that must be provided. The author provides readers with a wealth of helpful tips and tools-including guidelines, checklists, and case studies that illustrate best practices in crisis media management. Divided into five sections, the book: Examines how the kingdom of news has changed and considers the new hybrid model that is emerging Identifies the four distinct stages in which both old and new media report a crisis Addresses the use of spokespeople according to the four stages, as well as when to use the chief executive officer Discusses media interviews, including how to handle news conferences, bloggers, and the importance of media training Considers the communication aspects of crisis management-including how to harness the power of Facebook, Twitter, YouTube, Digg, Wikipedia, Flickr, and social media releases The book's resource-rich appendices include a checklist for briefing a spokesperson, sample media release, a step-by-step flowchart for creating a crisis communication plan, and social media policy guidelines. Complete with a detailed guide on what tools to use and when to use them, this book provides the techniques and understanding required to communicate effectively and avoid any potential bad press and embarrassment that could result from information mismanagement. Jane Jordan-Meier was Globe and Mail. smallbusinessadvocate.com for a series of recent interviews. Jane Jordan-Meier appeared in a video interview with Crisis Manager Melissa Agnes on July 3, 2012.
Product Identifiers
Publisher
CRC Press LLC
ISBN-10
1439853738
ISBN-13
9781439853733
eBay Product ID (ePID)
109117616
Product Key Features
Publication Name
Four Stages of Highly Effective Crisis Management : How to Manage the Media in the Digital Age
Format
Hardcover
Language
English
Publication Year
2011
Type
Textbook
Number of Pages
320 Pages
Dimensions
Item Length
9.5in
Item Height
0.9in
Item Width
6.7in
Item Weight
20.8 Oz
Additional Product Features
Lc Classification Number
Hd49
Reviews
Jane Jordan-Meier "s insights into crisis communication are based on her experiences over many years at the coalface, guiding CEOs and organizations through the toughest of times. Her book is a must-read for any communication professional seeking an understanding of the power of social media and how the media report a crisis. "Robyn Sefiani, Managing Director, Sefiani Communications Group, Australia in the highly interactive and networked world we live in, all communication professionals need to understand how to effectively work with the media during and after crises. This book is an essential resource for doing so. Written by a highly experienced media relations consultant and savvy social media expert, this book provides practical, accessible advice and easy-to-use and apply tools and guides "all brought to life through real-world case studies. "Michaela Hayes, Past President, San Francisco Chapter, International Association of Business Communicators, Jane Jordan-Meier "s insights into crisis communication are based on her experiences over many years at the coalface, guiding CEOs and organizations through the toughest of times. Her book is a must-read for any communication professional seeking an understanding of the power of the social media and how the media report a crisis. �Robyn Sefiani, Managing Director, Sefiani Communications Group, Australia in the highly interactive and networked world we live in, all communication professionals need to understand how to effectively work with the media during and after crises. This book is an essential resource for doing so. Written by a highly experienced media relations consultant and savvy social media expert, this book provides practical, accessible advice and easy-to-use and apply tools and guides �all brought to life through real-world case studies. �Michaela Hayes, Past President, San Francisco Chapter, International Association of Business Communicators
Copyright Date
2011
Topic
Media Studies, Customer Relations, Business Ethics, Decision-Making & Problem Solving, General, Management Science, Management
Lccn
2010-043717
Dewey Decimal
658.4056
Intended Audience
College Audience
Dewey Edition
22
Illustrated
Yes
Genre
Business & Economics, Social Science, Political Science
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:296281324653
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Houston, Texas, United States
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| Shipping and handling | To | Service | Delivery*See Delivery notes |
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| Free shipping | United States | Standard Shipping | Estimated between Fri, Jun 21 and Thu, Jun 27 to 43230 |
| US $1.92 | United States | Expedited Shipping | Estimated between Fri, Jun 21 and Thu, Jun 27 to 43230 |
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| Will usually ship within 2 business days of receiving cleared payment. |
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| 30 days | Money Back | Buyer pays for return shipping |
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Seller feedback (1,030,491)
y***e (17)- Feedback left by buyer.
Past 6 months
Verified purchase
Book condition was listed as "good," but the book is actually in excellent/almost new condition. Arrived quickly, good price. Excellent seller and will be purchasing more books in the future. Thank you!
4***m (7)- Feedback left by buyer.
Past 6 months
Verified purchase
For the premium price and description as new condition, I was disappointed that this book was not wrapped or carefully packaged and arrived in very worn condition as if used.
s***s (102)- Feedback left by buyer.
Past month
Verified purchase
This book is in really good condition! Even the sleeve didn’t have rips or bends in it. Shipping was pretty quick. I would definitely recommend this seller!!!
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